To enable access to a specific device (or "machine") behind your Netsurion Firewall, we need to know some basic information about the device. 


To add a new Device for Remote Access: 

  • Download the attached form
  • Fill out the form
  • Save your changes
  • Attach it to an email to TechSupport@netsurion.com
  • Alternatively, you can print, fill, scan, and attach the form if you prefer.


It’s important that on this form, you get the Local IP of each computer, rather than the public IP for your store. If you have questions about how to find your device’s Local IP, please contact our Support Team and we’ll be happy to help.


Record the Local IP address on the Secured Devices form next to the appropriate machine type. The "Machine Type" should reflect the machine's purpose, such as "POS device" for a register or "DVR" for a security camera system, etc.


If you’d like to add someone to your account for Remote Access, or for any other purpose, fill out the “Request to Add Contacts” form.


Please let us know if you have any questions, comments or concerns.